A delay is easier to handle when you collect the right information early. Start by checking the departure board, airline app, and messages from the airline.
Ask for the reason
The reason for the delay can affect eligibility. Technical issues, crew scheduling, and operational problems may be treated differently from severe weather or air-traffic restrictions.
Track the arrival time
Compensation rules often focus on the arrival time at the final destination, not only the departure delay. Save a screenshot or note the time when the aircraft doors open.
Keep expense receipts
Meals, hotel stays, transport, and replacement tickets may be relevant. Keep itemised receipts and avoid throwing away boarding passes or booking confirmations.
Start the claim when ready
You can begin a Claim Please case with the flight route, date, airline, and contact details. Documents can be added later if you do not have everything immediately.